Why Your Chief People Officer Isn't Listening and How You Can Change That

How to Effectively Communicate People Analytics to Drive Leadership Engagement

Why Your Chief People Officer Isn't Listening and How You Can Change That

Have you ever poured your heart into an analysis, only to feel like your Chief People Officer (CPO) just isn't hearing you? You're not alone. We crunch the numbers, uncover valuable trends, and present data-driven recommendations, only to find that our leaders seem indifferent or unresponsive.

The Leadership Challenge

It's true that some leaders may not fully grasp the potential of people analytics. They might:

  • Be overwhelmed by data and prefer to rely on gut instinct.
  • Lack understanding of analytics' strategic value.
  • Feel threatened by data-driven decision making.

These challenges are real and can frustrate even the most passionate analytics professionals.

What's Going On?

However, the onus isn't solely on leadership. It's easy to think, "They just don't get it," or "They don't care about the data." But maybe, just maybe, we need to look at how we're communicating, too. Let's dive into why there might be a disconnect:

  • Speaking Different Languages: We love data. We get excited about charts, graphs, and detailed analyses. But not everyone shares that passion. If we're too caught up in the numbers, we might lose our audience.
  • Different Priorities: Leaders such as CPOs are juggling a lot. They're focused on big-picture strategies and pressing issues. If our insights don't align with what they're tackling right now, they might not see the relevance.
  • Information Overload: Ever sat through a presentation that was so packed with details you zoned out? Too much information can overwhelm anyone, no matter how important it is.

Could It Be Us?

Instead of pointing fingers, let's consider how we might bridge the gap:

  • Are We Making It Relevant?: Are we connecting our data to the challenges the leaders are facing? If they can't see how our insights help them, they're less likely to pay attention.
  • Are We Communicating Clearly?: Using heavy jargon or diving deep into technical details can be a turn-off. We need to make our message accessible.
  • Are We Offering Solutions?: Data is great, but what does it mean? Offering actionable recommendations can make our insights more valuable.

Steps to Get Heard

  • Speak Their Language: Translate your data into clear business implications. Use storytelling techniques to make your findings relatable and compelling.
  • Align with Their Goals: Find out what the CPO is prioritizing and show how your insights support those objectives.
  • Keep It Simple: Focus on key insights and recommendations. Save the deep dive for when it's needed. Use visuals wisely and avoid jargon that might confuse non-technical stakeholders.
  • Build Relationships: Invest time in building trust with your CPO. Regular check-ins and open dialogues can make them more receptive to your insights.
  • Be Proactive: Don't wait for them to ask for data. Anticipate their needs and provide timely information that can help them make informed decisions.

Conclusion

While it's true that some leaders can be challenging, we have the power to influence how our work is received. By adjusting our approach, we can make it easier for CPOs to understand and appreciate the value we bring.

At DataSkillUp, we help HR professionals develop their qualitative and quantitative skills. Connect with us on LinkedIn to stay updated on the latest in People Analytics, or schedule a call to discover how we can help you achieve your data-driven HR goals.